8.6/10 for customer satisfaction: thank you for your trust
Delivering a high-quality component is important. But for us, a good working relationship goes beyond that. It also means getting deliveries right, communicating clearly and maintaining personal contact. That is why we asked our customers about their experiences with Buyse Metal Works Group this year.
The result? An overall customer satisfaction score of 8.6 out of 10. A great result that we are proud of as a team. Yet it is not just the numbers that make this survey valuable. The comments, suggestions and areas for improvement also help us move forward.
From production quality to personal contact
Through the survey, we wanted to gain insight into different aspects of our working relationships. How do customers rate the quality of our production? Are our quotations clear? Are deliveries handled correctly, and how do customers feel about their interactions with our team?
Here are the results:
| Aspect | Score |
|---|---|
| Production quality | 8.8/10 |
| Completeness and accuracy of deliveries | 8.8/10 |
| Accuracy and clarity of invoices and delivery notes | 8.7/10 |
| Delivery reliability | 8.7/10 |
| Clear and easy-to-understand quotations | 8.6/10 |
| Contact with our team | 8.6/10 |
| Overall customer satisfaction | 8.6/10 |
These results mean a lot to us. Behind every aspect covered in the survey are colleagues who give their best for our customers every day. The scores are a welcome recognition of their work.
Your feedback helps us move forward
A positive rating is no reason to stand still. We also want to understand where we can do better. That is why the comments and areas for improvement our customers shared with us are at least as important as the scores.
Based on this feedback, we have already launched several improvement initiatives to make our communication even more transparent. This way, we use the survey not only to look back, but also to improve how we work.
As a family business, we place great importance on long-term partnerships. That means being open to feedback and willing to learn, not only during customer surveys but also in our day-to-day interactions.
€500 to support young technical talent
To thank our customers for their valuable feedback, we are donating €500 to Emmaüs Aalter. With this contribution, we aim to encourage young talent and support their interest in and passion for technology.
Technical craftsmanship is close to our hearts. That is why we are pleased that this survey also gives us an opportunity to make a difference to young people as they explore their interest in technology.
Continuing to improve together
Thank you to all the customers who took the time to share their experiences with us. Your trust means a great deal to us. Your feedback helps us continue building on the quality, reliability and close working relationships we are committed to every day.
Do you have a question, a suggestion or feedback about working with us? Please feel free to contact our team. We would love to hear what is going well—and where we can do better.
